Let Us heLP YoU With that.

FreQUentLY AsKeD QUestions

  • Booking directly with our hotel ensures you receive seamless access to our team and the most accurate information for your reservation. Third-party booking sites restrict our access to guest contact information, which can create significant communication issues.

    Our direct booking website also has our lowest prices and latest availability, allowing you to view our calendar in real-time and save money on third party fees.

  • The Rathbone Hotel is located at 33 S. Cascade Ave, Montrose, Colorado. We are housed in a beautifully restored 1909 historic building, right next to the iconic Fox Theater in the heart of downtown Montrose.

    Our staff is behind the Parlor Bar daily from 7:00 AM - 10:00 PM to assist you. Instructions for arrivals after 10pm will be sent in your reservation confirmation email.

    • Check-in: 4 PM (early check-in is available upon request, subject to availability).

    • Check-out: 11 AM (late check-out is available until 12 PM for a $20 fee).

  • Our staff is onsite behind the Parlor Bar, ready to assist guests with check-in until 10pm.

    For guests arriving after hours, our exterior doors have a code for easy entry. That code will be in your reservation confirmation email. If you booked through a third party platform and and anticipate a late arrival, please call 970-787-3400 or email us at support@rathbonemontrose.com for instructions.

    Each room in our historic property is equipped with a physical key for entry, which you will receive at check-in after signing a brief incidental policy waiver, and confirming your payment method on file.

  • This 116-year old structure does not have an elevator.  2nd floor rooms including lofts and suites are stair only access from the front or rear of the building.  Please email support@rathbonemontrose.com to arrange assistance with your luggage upon arrival.

  • Please email support@rathbonemontrose.com for luggage assistance at the time of booking.

  • If you forget an item behind after check-out, we are happy to search for your belongings and get them in the mail to you promptly.

    In order to do so, we charge a $20 handling fee. We charge the card on file $50 upfront to cover this handling fee as well as the cost of packaging & postage.

    Once your item is in the mail, we will send you your tracking information as well as a refund for your remaining amount ($50 minus our $20 handling fee and the total cost of shipping incurred).

  • The Rathbone Hotel offers free street parking, including designated handicap spaces, on a first-come, first-served basis.

  • Yes, please contact our team at (970) 787-3400 or email us at support@rathbonemontrose.com to arrange for luggage storage.

  • We have two Pack 'n Plays onsite, available on a first-come, first-serve basis. Please let us know in advance if you need one by reaching out to support@rathbonemontrose.com.

    For carseats or any additional childcare equipment rentals, we recommend BabyQuip.

  • If you booked with us directly -- For changes or cancellations, please contact us at (970) 787-3400 or email support@rathbonemontrose.com.

    If you booked with a 3rd party travel site (Expedia, Booking.com, etc.) you’ll need to first contact their Customer Service Department to request changes or cancellations as Rathbone does not have the ability to change or cancel a reservation made on a 3rd party site.

    Our cancellation policy is as follows:

    • No charge until 7 days before the arrival date at 12:00 AM local time.

    • 50% refundable if canceled between 7 days and 48 hours prior to arrival.

    • No refund available if canceled within 48 hours of arrival.

  • Your reservation will be charged in full 7 days before your arrival.

  • We do not offer traditional room blocks at this time. However, full hotel buyouts are available.

  • We do not allow pets at the Rathbone Hotel. If you have a service animal, please let our staff know and we will be happy to accommodate in accordance with ADA law.

    Guests who bring in unauthorized pets of any kind will be charged a $250 infraction and cleaning fee to their incidental card on file.

  • Reservations are not required for our Parlor Bar; however, feel free to contact us at support@rathbonemontrose.com for any special requests, or large group inquiries.

  • Smoking inside the Rathbone Hotel is strictly prohibited. Your card on file will be charged a $250 cleaning fee in the event of any smoke odor left behind after your departure.

    Please be considerate and dispose of your cigarette remnants responsibly when smoking outside of the hotel.